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Maletlotlo Makou currently serves as an Inventory Administrator at Pharmacy Direct, a position held since April 2023. Prior experience at Pharmacy Direct includes a role as a Call Center Representative from June 2016 to November 2023, where responsibilities involved assisting patients through email correspondence and escalating queries for management or pharmacist attention. Maletlotlo holds a Higher National Diploma in Business, Management, and Marketing from PC Training and Business College.