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The Pharmacy Operations team at Pharmacy Advantage Specialty Pharmacy is responsible for overseeing and ensuring the accurate preparation, dispensing, and management of medications for patients with acute and chronic conditions. This team conducts benefit investigations, provides financial assistance, and offers disease-specific clinical counseling to enhance medication adherence and patient outcomes. They also coordinate prescription deliveries and implement preventative measures to minimize adverse reactions, continuously aiming to improve customer satisfaction through personalized, high-quality care.