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Trang Nguyen is an experienced professional in customer service and operational support, currently serving as a Store Hotline Support Supervisor at Pharmacity since April 2022. Prior experience includes a role as Customer Service Manager at Central Retail, where Trang led process design and delivery, achieving a maximum abandoned rate of 2% and a 90% case resolution rate with customer satisfaction. Additionally, Trang's background includes experience as an Executive Assistant and Marketing Administrator, showcasing a strong foundation in project management and financial oversight. Trang holds a Bachelor's degree in Business Administration and Management from the University of Finance & Marketing, obtained in 2017.