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Bill Hockensmith is a skilled and experienced professional with a background in managing various IT and customer support operations. Currently serving as Vice President at PharmaCentra, Bill excels in optimizing contact center operations and enhancing customer support proficiency. With past roles including Director of Operations and Regional Service Desk Manager, Bill brings a wealth of knowledge in strategic planning, leadership, and continuous improvement. Bill's expertise in IT functions and service desk management have been honed over years of experience in the field.