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New PGA of America Secretary Nathan Charnes doesn’t have an agenda. He doesn’t have a list of personal priorities or projects, and he didn’t campaign on a set of promises. What he has is an open mind, and he’s ready to listen.

When Charnes declared himself a candidate for PGA of America Secretary last year, he began soliciting feedback from PGA Members, asking them what was working in their businesses and what they needed help with. Out of the 500 responses he received, Charnes focused on the most commonly raised issues, then used those as topics for monthly “coffee talks” with members during his campaign.