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Ramu Perala is an experienced Information Technology professional currently serving as an Information Technology Support Specialist at Telstra since March 2021, where responsibilities include managing customer service requests for NBN Priority Assist. Prior to this role, Ramu worked as a Service Desk Technician at Pymble Ladies' College from November 2018 to March 2021, offering technical support to employees and students. Ramu's career began at Tech Mahindra as a Technical Support Specialist, providing level 1 and 2 IT support from September 2017 to November 2018. Ramu holds a Master of Science in Information Technology from Charles Sturt University.