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Vanessa Mendes is an experienced professional in customer service and education, currently serving as a Manager of Customer Service at PetSmart since January 2022 and a Teacher at VIPKid since July 2019, specializing in online English lessons for children in China. Previous roles include Client Service Team Leader at Brightside and various positions at Accolade, Inc., where responsibilities encompassed guiding clients on healthcare benefits, claims, and treatment options, as well as mentoring team members. Vanessa has a diverse background in music education, holding positions as a General Music Teacher and Cantor, and has contributed to dance education as a Dance Teacher. Vanessa holds a Master of Education from Temple University and a Bachelor of Music in Music Education from the same institution, complemented by studies at West Chester University and Montgomery County Community College.