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Melissa (Reese) Cook is a Senior Director at PetSmart, specializing in the development and implementation of digital Omni-Channel strategies since September 2021. Previously, Melissa served as Director of eCommerce at JOANN Stores, focusing on enhancing multi-channel customer experiences and achieving significant P&L results from June 2014 to September 2021. Earlier experience includes various managerial roles at Staples, where Melissa contributed to Omni-Channel operations and retail processes, ultimately generating substantial cost savings and operational efficiencies. Melissa's career began with a usability internship at Microsoft, and Melissa holds a BA in Psychology from the University of Washington.