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Michael McDonald has extensive experience in IT service management, currently serving as IT Service Desk Team Leader at Petrofac since November 2010. Prior to this role, Michael held the position of Desktop Team Leader at Talisman Energy from January 2006 to November 2010 and at Amor Group from January 2003 to November 2010. Additionally, Michael worked as Desktop Team Lead at CNR International from January 2003 to January 2006, showcasing a strong background in desktop support and team leadership within the IT sector.