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Nancy Okech is a Customer and Merchant Relations Specialist at Pesapal, where responsibilities include assisting customers, troubleshooting issues, and guiding merchants in optimizing payment processes. Previously, Nancy held roles at Apollo Agriculture as a Data Verifier and Field Agent Support, focusing on data accuracy and agent satisfaction. Nancy also served as a Customer Service Representative at the East Africa Institute of Certified Studies, where duties involved managing inquiries and admissions, along with clerical support. Early experience includes positions in sales, data annotation, and as a front desk receptionist. Nancy holds a Bachelor of Applied Science in Zoology and Chemistry from Laikipia University.