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Marco Ricciardi is an experienced Principal Program Manager at Personio, where Marco led the creation of a PM framework and a customer-centric culture within the Customer Experience department. Prior to that, Marco worked at Qualtrics, excelling in roles such as Research Consultant, Enterprise Program Specialist, and Senior Product Specialist. Marco also has experience in teaching as a Statistics for Management teaching assistant at Università degli Studi di Roma Tre. Marco holds a Master's Degree in Economics & Management and a Bachelor's Degree in Economics and Management from the same university.