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Lea Domke is a Professional Customer Experience Specialist at Personio since June 2022, following a tenure as an Associate Customer Experience Manager. Prior experience includes roles at Bundesagentur für Arbeit, where responsibilities encompassed advising external stakeholders on social and employment law matters, managing large clients, and handling customer inquiries. Previously, at Beiersdorf, Lea held the position of Global Associate Brand Manager, focusing on international brand management and digital campaign development. Early career roles involved brand management internships at Ferrero and project management at MTP - Marketing zwischen Theorie und Praxis e.V. In addition, foundational customer service experience was gained at MSC Germany GmbH. Lea holds a Master of Science in Economics from the University of Hamburg and a Bachelor of Science in Business Administration from the University of Münster.