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Katie Boyle is an experienced Customer Support Analyst currently working at Person Centred Software Ltd since April 2022, where responsibilities include providing first-line software support for a care app used in numerous care homes across the country. Prior to this role, Katie served as a Senior Care Lead at The Whiteley Homes Trust from January 2020 to April 2022, progressing from Carer to Senior Care Lead, with responsibilities that included administering medication to 25 residents. Katie's experience also includes working at Tesco from 2016 to 2020, where roles included Delivery Driver and Checkout Team Leader, overseeing the management of checkout assistants and ensuring excellent customer service. Katie holds an educational background from Brooklands Technical College, completing studies in June 2016.