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Michelle Nicholas has a diverse work experience spanning several organizations. Michelle is currently the Director of Care Coordination at Person Centered Services Care Coordination Organization, LLC since January 2021. Prior to that, Michelle worked at Catholic Charities of Chemung/Schuyler, where they held the roles of Special Projects Coordinator from October 2019 to January 2021 and Operations Specialist, Cultural Competence and Health Literacy from December 2017 to January 2021. Michelle has also served as the Community Supports Manager at The Arc of Chemung from March 1998 to December 2016.

Michelle Nicholas, MSM has a professional certificate in Health Literacy from The Ohio State University, which they obtained in 2018. In 2010, they earned a Master of Science degree in Organizational Management from Keuka College. It is not stated when Michelle Nicholas obtained their professional certificate in Creativity, Innovation, and Critical Thinking in Teams and Organizations from Duke University.