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Eric Strom is a seasoned professional with extensive experience in customer operations and management. Currently serving as Senior Director of Customer Operations at Pernod Ricard since May 2022, Eric leads and develops a diverse team while driving strategic transformation within the supply chain. Prior to this role, Eric was the Director of Customer Care at South Norwalk Electric & Water, where major initiatives included implementing an integrated Customer Information System and transforming the customer service approach to prioritize community support. Eric's background also includes positions such as Customer Service Manager at Melissa & Doug, Practice Manager at Bulls Head Pet Hospital, and Director of Operations at Communications Design Group, showcasing a consistent focus on operational efficiency and customer satisfaction. Eric holds a Bachelor of Arts in Linguistics from New York University.