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Thom Lodge is an experienced technology professional with a robust background in application support and customer service. Currently serving as a Senior Application Support Technician II at Performance Contracting Group since September 2012, responsibilities include testing software anomalies using TFS 2013 and maintaining compliance with documentation standards. Previous roles encompass pharmacy technician duties at OptumRx, enhancing customer experiences as a Customer Care Representative at T-Mobile, and various positions in customer service across organizations such as Kraft Foods Federal Credit Union and Best Buy. Early career experience includes providing hardware and software support as a Product Applications Support Specialist at Careerbuilder, Inc. Thom Lodge holds a degree from West Virginia University and completed training at Centriq Training.