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Ali Watkins-Hilton has extensive experience in customer service and management within the financial services and related industries. Currently serving as Complaints Manager in the Customer Experience & Risk Conduct team at Perch Group since June 2018, Ali showcases strong skills in complaint management and investigations. Previously, as National Account Manager at Compass Group from May 2005 to November 2017, Ali was responsible for compliance with Health & Safety legislation and managing significant national accounts. Prior experience includes roles as Contracts Manager at Mowlem Pall Mall, overseeing operations and client relations, and Branch Manager at GE Capital, directing operations at a busy car and van hire branch. Ali’s educational background includes attending Greenland High School for girls from 1983 to 1988.