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Kristin Humphrey is an experienced customer support and technical management professional with a strong background in service desk operations and team development. Currently serving as a Customer Technical Support Manager, Incident Manager, and Service Desk Manager at Peraton since June 2023, Kristin has established a Tier II Service Desk for the Department of Homeland Security’s Office of Biometric Identity Management. Prior to this role, Kristin worked at 11:11 SYSTEMS from May 2022 to March 2023 as the Network Operations Center Manager, where responsibilities included team hiring and enhancing communication between service desk and network operations. Kristin has also held various roles at Unitas Global from February 2016 to May 2022, culminating in a managerial position overseeing service desk operations and client communications. Kristin holds a Certificate of Specialization in Leadership and Management from Harvard Business School Online.