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John Varghese is an experienced professional with a diverse background in customer service and consulting. Currently serving as a Senior Customer Service Officer at Pepperstone since June 2022, John previously worked as a Credit Management Consultant at PROBE Group, where responsibilities included assisting customers with account inquiries and processing payments. John has also held roles at McKinsey & Company as a Business Presentation Reviewer, ensuring the quality of digital documents, and at RR Donnelley as a Quality Controller, where John addressed escalated customer complaints with precision. Earlier experience includes working as a Sales Engineer at GCI Enterprise Solutions, focusing on identifying sales opportunities within the SAP customer base in the UK. John holds an MBA in Marketing and Systems from the Institute of Management In Kerala and a BSc in Electronics from the University of Kerala.