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Shane Heffernan is an experienced IT professional who has worked as an IT Support Administrator at Pepper Advantage UK since January 2018. Prior to this, Shane was an ICT Technician at Preston Park Primary School from June 2013 to August 2017. Shane holds a National Diploma in Computer Software from Uxbridge College. Their responsibilities include managing Active Directory, troubleshooting MS Office 365 issues, and providing support for various technologies.