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Toshiba Thaldi is an accomplished professional with extensive experience in customer success and service delivery. Currently serving as the Function Leader for Customer Success at PeopleStrong since February 2023, Toshiba previously held the position of Senior Manager for Service Delivery at Ericsson from December 2019 to February 2023. Prior roles include HR Transformation Lead at Max Healthcare and various positions at Tata Consultancy Services, including Senior Project Manager, HR Functional Consultant, and HR Business Partner, Talent Acquisition Lead. Toshiba's academic credentials include a Master of Business Administration from the Institute of Management Technology, Nagpur, and a Bachelor of Science in Computer Science from Hansraj College, Delhi University.