Martin West is an accomplished professional with extensive experience in operational planning, insights, and customer experience management across various sectors. Currently serving as the Head of Operational Planning, MI & Insights at People's Partnership since January 2025, West previously held key positions at notable organizations including Nuffield Health, Marks and Spencer, and British Gas, where significant transformations in customer service and operational performance were achieved. West's career also encompasses leadership roles at Capita Customer Management, Thomas Cook, Dixons Retail, and Orange Business Services, focusing on resource planning, business intelligence, and performance improvement initiatives. West began academic pursuits at the Royal Latin Grammar School in Buckingham.
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