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Richard Gomes is an experienced product manager with a strong background in customer experience and digital product development. Currently serving as a Product Manager for Customer Experience at Plusgrade since July 2023, Richard previously held the role of Product Manager at sherpa° from July 2022 to May 2023, where responsibilities included developing the Summit Design System and enhancing infrastructure to support major airlines and travel platforms. Richard's tenure at Canadian Tire Corporation from February 2016 to July 2022 involved leading digital platform modernization and developing in-store digital products, as well as improving mobile app functionalities. Richard's earlier career included roles in graphic design and creative direction for various companies, contributing to branding and merchandising strategies. Richard holds a Bachelor of Design in Graphic Design from OCAD University and has completed additional education at BrainStation.