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Thao Phan Thi Phuong is an experienced HR and Facilities Manager currently working at Pentland Brands since July 2023. With a diverse background in human resources and administrative operations, Thao previously held the position of Admin Operations Manager at Takashimaya from November 2019 to July 2023, where responsibilities included managing workforce operations, improving administrative systems, and overseeing HR processes. Earlier experience includes roles as Unit Head of HR Operations at FE CREDIT, Deputy Manager at Talentnet Corporation, Senior Supervisor at Chubb Life, and Acting HR Manager at Cleverlearn English Language Center. Thao holds a Bachelor's degree in English Language and Literature from USSH and a Bachelor's degree in Hospitality Administration from Truòng Dai hoc Dan Lap Van Lang.