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Roxanne Valadez currently serves as a Financial Center Technical Trainer at PenFed Credit Union, where responsibilities include facilitating processes, meetings, and training sessions within the Operations Organization while fostering collaboration and conflict resolution. Prior to this role, Roxanne was a Mortgage Learning Partner and Strategic Insight Learning and Development Analyst at PenFed, focusing on enhancing member feedback and identifying training needs. Roxanne's extensive experience includes over 13 years at Wells Fargo in various roles, such as Human Resources Enterprise Facilitator and Loan Administration Manager, emphasizing team leadership, service excellence, and operational efficiency. Additionally, Roxanne held positions at Marriott Hotels and Harbor Freight Tools, developing customer service and coordination skills. Roxanne is pursuing a Bachelor's degree in Human Resources Management and Services at the University of the Incarnate Word.