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Teresa Frederickson has over two decades of experience at PEMCO Mutual Insurance Company, currently serving as Supervisor of Customer Engagement, where responsibilities include coaching employees to deliver exceptional customer service and advocating for customers. Previous roles include Risk Management Supervisor, overseeing multi-functional underwriters and day-to-day operations, and Transitional Skills Supervisor, leading teams through technology changes. Additionally, Teresa served as Risk Management Rates and Contract Specialist, focusing on contract analysis and filings. Earlier experience includes a position as Customer Service Supervisor at PEMCO Insurance since 1973.