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Carla Pittman is a seasoned insurance professional with extensive experience in auto physical damage claims, currently serving as Director of Auto Physical Damage Claims at Pemco Mutual Insurance Co since March 2019. Carla's career at Pemco spans from April 2003, where responsibilities have included overseeing auto liability, physical damage repairs, and total loss claims while ensuring alignment with strategic organizational objectives. Earlier positions include Claims Operations and Program Manager, focusing on enhancing customer claim experiences, and serving in roles that emphasized quality assurance and customer service management. Educational credentials include a Master's degree in Organizational Leadership from Quinnipiac University, an Executive Education program in Digital Transformation from the University of California, Berkeley, and a Bachelor's degree in Criminal Justice from Washington State University.