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Mark Morais has over 15 years of work experience. Mark is currently the Vice President of Customer Experience at Pela starting in November 2022. Prior to that, they founded and served as the CEO of Easi Rewards Inc. starting in September 2020. Mark also worked at Distributel as the Vice President of Customer Care from August 2014 to March 2021. Their role involved transforming call center operations and overseeing all customer care operations. Lastly, Mark had various roles at Sirius XM Canada Inc., including Director of Revenue Optimization from July 2011 to February 2013 and Director of Customer Operations from October 2006 to July 2011. In these positions, they managed customer experience operations, partnerships with vendors, and implemented strategic programs.

Mark Morais earned a Bachelor of Science degree in Science from an unspecified institution, completing their studies between 1989 and 1995.