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Franny Hock is a knowledgeable Benefits Analyst at Pegasystems since May 2022, previously serving as a Senior Human Resources Generalist at Bright Horizons, where responsibilities included elevating support for complex HR requests and managing a team for Worked Hours Audit. Franny has extensive experience in HR functions, including benefits administration, employee relations, and developing communications to enhance employee experience. Early career roles include teaching at Sacred Heart School Roslindale and various HR positions at Bright Horizons and The Steppingstone Foundation. Franny holds a Master’s Degree in Applied Developmental and Educational Psychology, a Human Resources Management Certificate, and a Bachelor’s in Elementary Education from Boston College.