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Jeferson Porto is an experienced professional in customer service and operational excellence, currently serving as the Customer Service Coordinator at Pegaki since November 2022. Jeferson has a strong background in managing and developing customer service teams, structuring service areas, and improving customer experiences through process automation and efficiency mapping. Previous roles include Coordinator of Customer Experience at Smart Fit, where Jeferson focused on technological innovations and team development, and Global Coordinator of Operational Excellence at Rappi, overseeing global operations and ensuring adherence to implemented processes. Jeferson's career spans various positions in notable companies, highlighting expertise in customer support, team leadership, and performance improvement, supported by a degree in Quality Management from Uninove.