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Melissa Diaz is a seasoned healthcare management professional with extensive experience in patient access and regional management. Currently serving as Regional Manager and Site Manager at Pediatric Health Care Alliance, P.A. since August 2018, Melissa oversees staffing schedules, training, and compliance with policies and HIPAA regulations. Previously, Melissa held roles as Scheduling Manager at CarePoint Health System, managing the Pre-Arrival Call Center, and as Patient Access Manager at Hoboken University Medical Center, where supervision encompassed a large team of access staff across various departments. Melissa's early career included a position at North Hudson Community Action Center, focusing on patient screening and demographic data collection. Melissa is furthering education with a Bachelor's degree in Health Care Administration from St. Petersburg College, following an Associate of Arts in Business Administration and Management.