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Catherine Wilson is an experienced professional in customer experience and client success, currently serving as the Director of Customer Experience at NAP Gladu since October 2016. In this role, Catherine leads strategic initiatives for customer and sales support functions to ensure exceptional customer experiences. Prior to this position, Catherine was a Client Success Manager for Payroll Operations at PrimePay from March 2000 to March 2016, where responsibilities included managing day-to-day operations of the Payroll Service Team, coaching team members, setting productivity standards, ensuring compliance with government regulations, and maintaining key client relationships.