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Catherine Coyle has extensive experience in customer service and quality management in the HVAC and medical fields. Currently serving as Call Center and Customer Experience Manager, as well as Quality Process & Compliance Manager at Peaden Air Conditioning, Plumbing & Electrical since June 2015, Catherine contributes to maintaining high standards of customer service and regulatory compliance. Previous roles include Document and Process Manager, Dispatch Manager, Senior Contract Administrator, and Project Manager. Catherine's earlier experience includes serving as a Medical Records Specialist at Gulf Coast Regional Medical Center and Collections Supervisor at CBV Collections Inc. Catherine holds a degree in Health Information Technology from Darton College, completed between 2011 and 2015.