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Andrew Kessler is an experienced IT professional with a diverse background in technical support and web development. Currently serving as a Service Desk Analyst and previously as a Desktop Support Analyst at PDS since September 2020, Andrew has gained substantial expertise in IT service management. Prior experience includes roles as a Configuration Associate at Bailiwick, Consumer Monitoring Specialist at STANLEY Security, and Producer Help Desk at UnitedHealth Group. Andrew's career also encompasses early positions such as Front End Web Developer at Dexies and Dairy Cooler Team Member at Target, alongside experience as a Student Caller at RenXChange. Andrew holds a degree in Information Technology & Web Science with a focus on Management Information Systems from Rensselaer Polytechnic Institute, obtained in 2016.