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Samantha Wilkinson has extensive experience in customer support and sales, currently serving as the Customer Support Team Lead at PDI Technologies since January 2020. Prior roles at PDI Technologies include 2nd Line Customer Support Analyst and Customer Support Analyst. Previous experience includes positions at The Chalet as a Bartender, Glen Dimplex Heating & Ventilation as a Technical Customer Support Representative, and Sirus Telecom Limited as a Telesales Agent. Samantha also held roles at ERNEST JONES as a Sales Supervisor during maternity cover and as a Sales Associate, along with experience as Bartender Manager at The Progressive Club and as a Process Technician at Nuffield Health, demonstrating a strong foundation in customer engagement and technical support.