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Silvia Marmolejo is a Customer Experience Executive and Customer Success Specialist at PDA International Inc. since February 2019, responsible for ensuring optimal customer experiences and addressing client inquiries. Prior experience includes roles as Lead Developer and Administrative Assistant at Fundación Talentos, where responsibilities involved document management and event planning, and as an Administrative Analyst at Prebel S.A., focusing on SAP management and customer service. Silvia holds a Master's degree in Human Resource Management from UADE Business School and additional certifications in HubSpot Sales Software. Educational background also includes a degree in Business Administration from Corporación Universitaria Adventista de Colombia and a Technologist degree in Marketing and Sales from the same institution.