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Andreas Bartsch serves as the Head of Innovation and Services at PBT Group, where responsibilities have included leading a complex Business Intelligence (BI) initiative within the telecommunications sector and overseeing service delivery across multiple technical domains. With a career at PBT Group since August 2007, Andreas has held various roles, such as Services Manager, focusing on IT management, supplier management, and technical competency development. Prior to this, Andreas Bartsch was the Programme/Account Manager at Santam Ltd from 2003 to 2007, where the role involved establishing IT infrastructure and systems for the Westminster Motor Insurance Association. Andreas Bartsch holds a Postgraduate Diploma in Project and Programme Management from Cranefield College.