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Nicola Whittaker took on various managerial roles over the span of 24 years, primarily focusing on customer experience and client retention. Currently serving as Customer Experience Manager at PayStream, Nicola previously held the position of Group Client Experience & Retention Manager at Peninsula Business Services for a significant part of their career. Nicola also has experience in credit underwriting supervision and customer service management at G E Capital Vendor Financial Services. Nicola believes that listening to customers is key to finding solutions and has a passion for improving overall client communications and engagement.