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Nathan Dondey currently serves as the Director of Operational Excellence at Payplug, where Nathan leads a team of project managers focused on developing a culture of excellence within customer-facing teams. Prior to this, Nathan held various roles at Payplug, including Director of Customer Success and Head of Customer Success, where Nathan was accountable for customer success strategies and KPIs. Nathan is also an investor at Team for the Planet, a mission-driven company aiming to raise funds for climate change innovations. With a background in international business and experience in customer satisfaction and payment management, Nathan brings a wealth of knowledge and expertise to their current role.