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Nicola Kennedy has extensive experience in business process management and collections, primarily at PayPal since March 2010, where current roles include Business Process & Back Office NA Manager and Business Project Management. Previous positions at PayPal encompass leadership roles such as Lead Team Leader for IT & Back Office Collections EMEA and Team Leader for UK & ES Collections, focusing on performance improvement and meeting cash targets. Prior to PayPal, Nicola worked as a Credit Collections Specialist at CIT from March 2006 to March 2010, managing collections for various portfolios. Education was completed at Loreto College.