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Shannon Jones is an experienced client services professional currently serving as a Client Services Team Lead at Paylocity since August 2020, where previous roles included Account Manager III, Account Manager 2, and Account Manager. Prior experience includes a role as a Customer Success Manager at Yelp and a Call Center Analyst position at United Airlines, where responsibilities included monitoring call queues and providing productivity statistics. Shannon also interned as a Cargo Associate at United Airlines, handling cargo claims and processing invoices. Earlier positions involved work as a Ramp Agent at Alliance Ground International, Sales Representative at StratMar Retail Services, and Cashier Customer Service at Potbelly Sandwich Works. Educational background includes general studies at Hyde Park Academy High School and training at Year Up.