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Cory Ondo has extensive experience in CX service leadership roles, with a track record of driving efficiency and productivity improvements. At Paycor, Cory has successfully led various functions within the CX team, including launching AI-driven programs and expanding omnichannel capabilities. Prior to their current role, Cory played a key role in virtualizing contact center operations during the pandemic and creating metrics portfolios to drive data-informed decision-making. With a background in finance and mortgage services, Cory has a strong foundation in business operations and client service.