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Francesca Bettinelli currently serves as the Director of Customer Experience at PAVE Mobility, having previously held key leadership roles in customer support and technical operations at IsoPlexis, where responsibilities included managing technical support engineering teams and implementing support processes during a company merger. Bettinelli's extensive background encompasses various management positions in customer service across industries, including roles at IDEXX and Quarles Petroleum Inc, where team development and operational efficiency were prioritized. With a strong foundation in business administration from Bryant University and over three decades of experience in customer care and technical project management, Bettinelli is recognized for building high-performing teams and optimizing customer engagement strategies.