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Melissa Silva is a seasoned professional with extensive experience in fraud prevention and customer support. Currently serving as a Senior Fraud Specialist at Patreon since September 2020, Melissa has previously held roles such as Fraud Specialist at Revolut and Business Support Specialist at Sitel. Additional experience includes positions as an Airbnb Case Manager and AppleCare Advisor, along with roles focused on training in various capacities. Melissa's educational background includes a Licenciatura in Línguas Estrangeiras Aplicadas from Universidade do Minho, as well as certifications in French and administrative techniques. Throughout the career, Melissa has developed strong expertise in fraud management and customer service.