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Catia Tavares is an experienced professional with a diverse background in customer support, fraud prevention, and retail management. Currently serving as a Fraud Specialist at Patreon since September 2020, Catia applies expertise in fraud detection and resolution. Prior experience includes roles at Sitel, providing customer support for various platforms including Airbnb, where responsibilities encompassed mediation, conflict resolution, and cross-functional collaboration. Catia also held managerial positions at Hamleys South Africa and Aladdin's Caves, overseeing brand transitions and achieving sales targets, while earlier roles included store management and retail sales in the jewellery and watch industry. Education was completed at Assumption Convent from 1998 to 2009.