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Lauren Goedecke is an experienced professional in customer success and account management. Currently serving as a Customer Success Manager at PatientLink Enterprises, Inc. since October 2018, Lauren has a strong background from a previous role as a Key Account Specialist at Teleflora from June 2011 to October 2018. In that capacity, Lauren handled proactive communication with top accounts, coordinated projects, and provided technical support while also assisting with performance reporting and site enhancements. Earlier, as an eFlorist Technician, Lauren addressed support requests from florists, ensuring complaints were resolved efficiently. Lauren holds an Applied Science degree in Computer and Information Sciences from Oklahoma State University-Oklahoma City, obtained between 2014 and 2018, and has additional education from Oklahoma State University during 2010-2011.