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Amy Velligan serves as the Head of Customer Service at Patagonia since December 2022, following a robust career in customer support leadership. Prior roles include Sr. Director and Director of Customer Support at Compass from July 2021 to December 2022, and various positions at Walmart eCommerce from November 2011 to July 2021, culminating as Director of Customer Care. At Walmart, key achievements include ramping up 2,500 outsourced agents, implementing strategies that reduced contact rates significantly, and developing plans to manage substantial growth in grocery customer care. Amy Velligan holds a Bachelor of Arts degree in English Language and Literature from UCLA.