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The Customer Service & Operations team at Passenger ensures a seamless experience for customers by managing all aspects of customer interactions, including inquiries, orders, and problem resolution. They handle ethical sourcing, global production coordination, and efficient buying processes, ensuring products meet high-quality standards and brand ethos. Additionally, the team oversees trade marketing and B2B sales operations to enhance market presence and maintain strong industry relationships. Their holistic approach guarantees that customers receive exceptional service and high-quality, sustainably sourced products.