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Laura Bond is an experienced customer service manager currently leading a multi-lingual team at Passenger since March 2021, focusing on delivering exceptional customer support in a rapidly growing company. Prior to this role, Laura served as Customer Service Leader and Warranty Claims at Wetsuit Centre, enhancing customer service for one of Europe's largest watersport retailers. Earlier experience includes various customer-facing roles such as Customer Service Representative at Treeline Chalets and Postwoman at Royal Mail, as well as running a small business, Bahru by Laura. Laura's educational background includes a degree in Photographic Practice from Arts University Bournemouth, complementing previous positions in photography and retail.