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Shawn Williams has over 25 years of work experience in various customer service and management roles. Shawn started their career at AT&T as an Assistant Coach/Customer Service Representative, answering customer calls and providing support for billing concerns. Shawn then moved on to become a Coach Leader, where they coached and developed service representatives and acted as a liaison to union members. Later, they became a Commissions Specialist, handling commission payment issues for authorized distributors.

In 2003, Shawn joined Bank of America as a Customer Service Team Manager, where they managed a contact center, coached supervisors, and achieved revenue growth and customer satisfaction goals. After five years, they joined The Warranty Group as a Customer Service Supervisor, overseeing a team of representatives and coordinating operations with technical support vendors.

In 2011, they joined Advocate Health Care as an Administrative Supervisor, responsible for managing a call center and ensuring service level agreements were met. Most recently, since 2012, Shawn has been working as a Senior Support Center Manager at PartsTrader LLC, where they lead a support team providing customer service, sales, training, and technical support in the automotive collision repair marketplace.

Shawn Williams attended Robert Morris University from 2007 to 2010, where they obtained a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General.